You can return any product in 14 days from the delivery date.
The shipping costs for returning the order is supported by the buyer. The seller will refund the buyer in maximum 14 days. The seller will not refund to buyer the shipping costs.
Damaged, deteriorated, scratched, used products are not accepted for return. Sprays, oils, liquids that are opened will not be accepted for return.
The seller may charge additional charges for returning used, damaged, unpackaged products, etc. for their return to their original state, which may be between 0 and 50% of the initial value of the product.
Received defective products:
If returned products are defective or have manufacturing defects, they are subject to the warranty specific to each product.
Product return procedure:
1. Fill out the on-line return form
2. Wait for confirmation of return by an operator.
3. Specify on the package the return number communicated by the operator.
4. Send the package to: SC ECOGAS DUAL FUEL SRL, at: Clujului Street, no. 19, Buzau, Jud. Buzau, Romania tel. +4 0732.192.947
Packaging instructions for products:
- Include all original accessories of the returned product.
- Write down the operator's return number on the parcel so that we can identify your parcel more quickly.
- DO NOT stick with Scotch tape on the product box!
- Do not write on the product box with pen, marker, etc!
- Pack the original cartons in wrapping paper or plastic wrap.